AI assistant for public institutions
Citizens call and write about information that's already on the website. Clarifier reads the institution's own pages and answers citizens whenever they need it.
How public institutions use Clarifier
Citizen service around the clock
Questions about opening hours, how to book an appointment, or where to find a specific form can be answered outside phone hours. It reduces pressure on the contact center and improves service beyond 9 to 5.
Guidance through applications
Many citizens don't know which service to apply for or which documents to attach. Clarifier can point to the right pages and explain the process based on the institution's own guidelines.
Information in multiple languages
Citizens who don't have Danish as a first language can ask questions in English or other major European languages. Clarifier answers in the same language, based on the Danish source material.
Examples of questions citizens ask
- Where do I find the application for a building permit?
- What are the opening hours at citizen service?
- Where do I drop off bulky waste?
- Which documents do I need for a passport?
- How do I apply for childcare?
- Where do I appeal a parking ticket?
What Clarifier solves for public institutions
Takes load off citizen service
The repetitive questions citizen service gets by phone and email are answered automatically. Staff get time for the inquiries that actually require case work.
Better accessibility outside business hours
Many citizens can only look up information in the evening or on weekends. Clarifier answers in the second, regardless of when the citizen writes.
Built in Denmark, GDPR-compliant
Clarifier is built in Denmark and complies with GDPR. Conversations are retained for up to 30 days and never resold.
Questions about Clarifier for public institutions
- Can Clarifier be part of an existing self-service solution?
- Clarifier is embedded with a single script tag and can be placed on any page, including alongside an existing self-service portal. It can't decide cases or handle personal data, only answer questions based on public content.
- How is GDPR and data processing handled?
- Clarifier complies with GDPR. Chat conversations are retained for up to 30 days for operations and improvement and are not sold to third parties. Contact us for a concrete data processing agreement (DPA) tailored to your setup.
- Can we have the widget in the institution's own colors and brand?
- Yes. Customization of colors, icon, position, and welcome message is included from the Pro plan. On the Business plan, the widget can also run on a custom domain.